A/R Collections Specialist

The AR Collection Specialist is responsible for providing outstanding customer service in the course of collecting on outstanding accounts receivable balances. This position includes adhering to collections work standards (i.e. call/email volumes), reducing the amount of aged items, facilitating resolution of customer billing issues, reducing accounts receivable delinquencies, and meeting and/or exceeding collections standards.

Principal Accountabilities:
• Act as backup for CME Billing inbox.
• Assist with month end process as assigned.
• Facilitate resolution of customer billing problems with bill initiating department for delinquent accounts.
• Identify issues that cause delinquency and discuss with management.
• Make outbound collections efforts including making calls in a professional manner, and sending emails concerning outstanding balances in accordance with Collections Standards.
• Provide reports to stakeholders as assigned.
• Review open accounts for collections efforts to reduce the number of aged items and aged balances in assigned portfolio

Skills & Software Requirements:
PeopleSoft Billing, AR and General Ledger modules, Microsoft Office with Advanced Excel Skills